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QUALITY POLICIES |
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QUALITY POLICIES |
Identification of Customer Requirements |
| Nashua Limpopo shall
determine the product requirements specified by the
customer including availability, delivery and support. |
| Product requirements not specified by the
customer but required by the end user shall also be
addressed. |
| Obligations related to product or service,
involving legal and regulatory requirements shall be
reviewed. |
| Review of Product Requirements
|
| Nashua Limpopo shall
review customer requirements and any additional
organizational requirements prior to the commitment to
supply a product to the customer e.g.: tender, contract
or order review, ensuring that, product requirements are
clearly defined. Should the customer not provide a
statement of requirements, Nashua Limpopo shall confirm requirements before acceptance. |
| Amendments to contract on order requirements
differing from the original requirements shall be
resolved between Nashua Limpopo. And
the customer. |
| The results of the aforementioned product
service reviews and any necessary follow-up actions shall
be recorded. If Product requirements are amended Nashua
Limpopo shall ensure that all
relevant documents have been amended and that relevant
personnel are aware of the changes made. |
|
Customer Communication |
| Nashua Limpopo shall
identify and implement communications with customers
relating to; |
| - |
Product/service information |
| - |
Inquiries, contract/orders inclusive of
amendments, feedback, customer complaints. |
