QUALITY POLICIES
MEASUREMENT, ANALYSIS AND IMPROVEMENT

MEASUREMENT AND MONITORING


 
 
Customer Satisfaction
Customer satisfaction and or dissatisfaction shall be monitored using methods described in the relevant procedures.
 
Internal Audit
Internal audits shall be conducted at periodic intervals to ensure that the Quality Management System has been effectively implemented and monitored and conforms to the requirements of ISO 9001 - 2008 International Standard.
 
Measuring and Monitoring of Processes
Suitable methods shall be applied to the realization processes needed to meet customer requirement. These methods shall confirm the continuing suitability of the aforementioned processes.
 
Measuring and Monitoring Product
Product characteristics shall be measured and monitored to verify that requirements have been met. Evidence of conformity with the relevant acceptance criteria shall be documented and records retained.