Policy – Production and Service Operation

Identification and Traceability

As and when appropriate, Nashua Limpopo will ensure that all New Products and items for remanufacture/repair are correctly identified throughout the various processes from receipt, storage, dispatch and installation.

This will include serial numbers where traceability is a requirement to identify equipment and/or certain components. Records will be maintained of such products and supplies.

Customer Property

Nashua Limpopo shall exercise care with customer’s property whilst on its premises or being used by them. Property shall be identified, verified, protected and if found to be lost, damaged or otherwise unsuitable, record such status and notify the customers as soon as practical.

Preservation of Product

Nashua Limpopo shall preserve product conformity with customer requirements during internal processing and delivery to the end user. Product identification, handling, storage and protection shall be part of this preservation scenario.

Validation of Processes

Nashua Limpopo shall validate any re-manufacture or service delivery where the resulting output cannot be verified by subsequent measuring or monitoring. This will include any processes where deficiencies may arise, only after the product is in use or the service has been delivered.

Procedures shall define validation of qualification of processes i.e.:

-	Product characteristics information.
-	Where applicable the usage of Work Instructions.
-	Suitable Equipment.
-	Usage of measuring and monitoring devices.
-	Process procedures for release delivery and post delivery activities of any nature.

•	Re-manufacturing, test and delivery.
•	Equipment and personnel resources
•	Documented procedure and work methods
•	Requirements for records
•	Any applicable product re-validation.