CONSUMABLES FAULTY / WRONG PRODUCT COLLECTION  

Delegated Staff: Sales Executives, Buyer & Sales Support.

1.Client phones in with faulty / wrong product collection.

2. Sales Executive arranges for pick up from customer.

3. When stock arrives back in stores, stores informs the Sales Executive that stock is back.

4. The sales Executive then fills in a GRN form.

5. A new invoice is made with the purchase requisition to replace faulty / wrong product.

6. Purchase Requisitions are given to the Sales Support to have signed and then e-mailed to the Buyer