1.     Email / fax or deliver certified invoices / statements and copies of contracts on request.

2.     Passing of Credit Notes  for queries proved by customer, for meter readings, overcharges, goods not received, interest etc.

3.     Helping with queries regarding the contracts. Rental & CSA charges with queries, price increases and wrongly charged rentals.

4.     Suspending of rentals and CSA charges on Suspension List when cancelled by customer. Signed suspension list given to Systems Operations Manager to suspend and or issue collection dockets.

5.     To credit invoices on upgraded machines and if any queries regarding, solving with Sales Rep, Sales Co-ordinator and Sales Manager.

6.     Incorrect service invoices to be sorted out with Technical Manager.

7.     Preparing of refund cheques on Cheque / EFT Requisition for customers overpaying. Process debit note on One Sided Journal and forward documentation to the Financial Manager and Director for authorisation of a refund cheque or EFT payment.

8.     To do reconciliations on accounts in arrears when requested and supply proof thereof to customers.

Note:

a.  The PR Manager will assist with customer queries.

b.  The PR Manager will improve Customer Relations and Nashua's understanding of customer expectations.