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Delegated
Staff
:
Credit Controllers
/
Service Controllers / Financial Manager
/
Directors |
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| 1. |
Receive problematic file from credit
controller |
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| 2. |
Client to be informed that Legal Action will
be persued. |
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| 3. |
Concerted effort to be made to negociate
settlement / payment plan on the amount due. |
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| 4. |
Calculate contract settlement until expiry
date and compile an account reconciliation. |
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| 5. |
Do an ITC check on client and blacklist
company and client if applicable |
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| 6. |
Upon
negotiation and client agrees to settle the account, client must
sign an "Acknowledgement of Debt" |
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| 7. |
A continuous report must be kept
in writing with detail of telepone calls, meetings and payment
arrangements |
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| 8. |
Should client refuse to
co-operate, a copy of the initial file is to be made and handed
over relavant collection |
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agency or lawyer. |
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| 9. |
Should any equipment be collected
from client, a Collection Docket is to be processed and
forwarded to the |
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Technical Dept. |
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| 10. |
Continously follow up with lawyer on progress
on this file. |
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