-
Once an account reaches 30 days, the Credit
Controller sends Legal letter
(Reminder) to the client.
The Credit Controller decides which
Legal Letter must be sent to the customer – depending on the status
of the account and previous communication / arrangements with the
customer.
Legal Letters to be sent per Registered
Mail or delivered with Couriers.
Refer to procedure Delinquent Report.
(Copy of letters to be filed and kept
with Credit Controller until the account is paid)
-
If the client does not pay or respond with a
reason for non-payment, within agreed arrangement, and after
consultation with the Credit Control Supervisor/ Financial Manager
and Director.
Credit Controller sends out Legal Letter (Final Notice). (Copies of all Legal Letters
must be kept with the Credit Controller in case of Legal hand-over.
Proof of Courier waybill / Registered
Mail must also be kept.
-
If the client still has not responded to the
Legal Letters, a legal letter (Final Notice with the intention to blacklist)
will be sent with Registered Mail or with Couriers.
-
The Credit Controller has to keep record on everything done, ie
telephone calls, faxes, personal visits, emails and letters etc.
(all history)
-
Upon instruction from the Managing director, the file is handed over
to the Legal department for further action.
|