ANALYSIS OF DATA QUALITY STATISTICS PROCEDURE

Delegated Staff: Management Representative & All Managers

Purpose

To determine collect and analyze input data to demonstrate the suitability and effectiveness of the Nashua Limpopo Quality Management System and wherever relevant, provide continual improvement to the system.

Input Data is as following:

	Quality System Improvement Request (QSIR) or Change Request.
	Customer Complaints (PR Department)
	Internal & External (SABS) Audit Findings;
	Internal Staff Surveys (PR Department);
	Customer Surveys (All departments)

The above data is gathered by the Responsible departments on an ongoing basis, who then correlate and analyse this, endeavouring to detect undesirable traits and/or trends within the Quality Management System.

The outcome from the above activity then becomes subject matter for discussion at monthly Quality Management Meetings as well as the annual Management Review Meeting.

When action is deemed necessary, Management will institute such corrective action through the Relevant Manager and if this cannot be resolved the problem can be brought to the Management Representative.

These actions may include:

	Changes to the documented Quality Management System;
	Further Staff Awareness Training; or
	Further Corrective and Preventative Action to preclude areas of non-conformity arising and provide Customer Satisfaction where relevant.

Records:

	All Input Data
	Minutes of Quality Meetings
	Statistical Data - Management Review