QUALITY MEETINGS & ANNUAL MANAGEMENT REVIEW PROCEDURE This procedure addresses the documented measurement of Nashua Limpopo Quality Management System.

The purpose is to ensure that Management reviews the Quality System once per year, and more often if required, and that records are maintained of such reviews conducted.

Review of the QMS

The Management rep. must ensure that Management during a 12-month period by means of Quality Management Meetings and Annual reviews conducts effective evaluations of the Quality Management System.

Quality System Meetings

Inputs

Delegated Staff:

Managing Director, Directors, Managers, ISO Reps and Management Rep.

	The Quality Meeting will be initiated and chaired by the Management Rep. who will in turn give the Agenda to all the Directors & Managers at the Quality Management meeting.
	The Agenda will cover the feedback obtained from internal audits conducted (if applicable), Customer Complaints, Quality System Improvement Requests and Matters arising from the previous quality meeting.
	The Chairman will ensure any actions required by the members of the meeting are completed, and areas of concern are corrected against time scales set.
	The Management Rep. will sign the minutes of the meetings.
	The minutes will be distributed to the members of the meeting. The original copy of the minutes will be filed in the Management Rep. Office for a minimum period of two (2) years and then shredded.

Annual Management Review

Output

Delegated Staff:

MD, Director and Management Rep.

The Annual Management Review will be initiated and chaired by the Managing Director. The agenda will indicate who shall attend and will cover the following subjects:

•	Quality Meeting Minutes of the previous year of business.
•	Deficiencies recorded during Internal Quality Audits conducted during the previous year of business.
•	The effectiveness of the Quality Management System against stated Company Quality goals and any changes that could affect the QMS.
•	Ensuring that methods used in, Sales and Service are reviewed to suit business trends and updated as required. Resource needs shall also be discussed.
•	The Management Rep. will present the results and outcome of the Internal / External surveys to the Directors at the Management review.
•	The Chairman by delegation shall ensure that any actions required resulting from the Annual Review are expedited through the Management Rep. issuing relevant Quality System Improvement Request to bring effective corrective actions to bear on problematic areas emanating from the review minutes
•	The minutes of the meetings will be signed and dated by the Managing Director.

Records

The minutes will be distributed to the members of the meeting, and the original copy of the minutes will be filed in the Management Reps office for a minimum period of two (2) years as a quality record and then shredded.