Delegated Staff:   Director, Sales Manager, Sales Support, Sales Rep, Sales Coordinator & Filing Clerk

1. This procedure refers to a customer entering into a Continuous Service Agreement when the Rental Contract is signed.
    
2. An agreement for copy charges is negotiated with the Director / Sales Manager.
    
3. The Service Agreement will be given to the Sales Support to review.
    
4. The Sales Coordinator will take it to the Director for signature.
    
5. If a client does not want to take the CSA with the Rental Contract or Cash deal, the client has to cancell CSA document, If client decides to take the CSA a few months later – please refer to Technical procedure Quotations for CSA’s
   
6. Sales Coordinator to load CSA and Insurance Claim on As400.
   
7. Sales Co-Ordinator to Laserfiche all documentation and file in Storeroom