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If a Client, who does not have a Service
Contract, logs a call, the Service Controller informs the
client of the charges involved and will be given a
quotation, that must be signed before a call will be
logged on the AS400.
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After the quote has been accepted a call is logged and given to the Engineer.
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Once the Engineer is finished with the call,
and the machine does not need spares, the call will be
logged and an invoice generated for the client to pay.
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Should the machine need spares the Engineer
will log the call off as per Quotation Procedure.
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The Engineer logs off the call with the
Service Controller, another invoice will be given for the
spares.
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Should the machine be in the workshops and
the client collects the machine, a payment must be made
before the machine leaves the workshop. Should the client
pay at the same time, the money is taken immediately to
the Cash Book Clerk, who will then issue a
receipt as proof of payment. The receipt goes with the
client’s copy of the
invoice.
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The Service Controller follows up on all cash call accounts
on a regular basis.
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