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Parts/Stock
Co-ordinator receives Collection Docket from Sales Co-Ordinator/ Systems
Operations Manager. This docket is given to the Engineer ready for the machine
collection. A call is logged onto the AS400 for the
Engineer to collect the machine.
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Once the
Engineer has collected the machine, he then logs the call
off. The machine goes to the Warehouse Co-Ordinator with a
copy of the Collection Docket attached to the
machine. The machine is to be immediately GRN’d and the GRN number is to be written on the
Collection Docket and signed by both Warehouse Co-Ordinator and
Parts/Stock Co-ordinator. Copy of collection docket goes to
Systems Operations Manager for final billing.
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Should there
be no Collection docket supplied from the relevant person, no machine
is to be picked up.
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If the
machine is a Major, the machine is then sent back to the
relevant Franchise owner with a copy of the Collection docket from the
relevant Franchise.
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