FREE TONER
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Delegated Staff: |
Systems Operations
Manager, Warehouse Co-ordinator, Credit Controller &
Service Controller
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The Client phones or walks in and places an order for toner.
The client must furnish the Serial Number and Meter reading.
Inclusive sale to be created on the AS400.
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Once the transaction has been processed on the AS400 it will
be immediately released unless it goes on hold for the
following reasons:
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Service Purchase Hold |
Service Controller to check the meter reading and compare
this with the last reading and also against, billed reading,
service reading etc. Should the reading be incorrect the correct
reading is to be changed by the
Systems Operations
Manager.
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Account Hold |
The Service Controller phones the relevant Credit Controller
to check with the client’s
account. The Credit Controller either releases or deletes the
transaction.
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Demonstrations |
Should a machine that is still on demonstration need toner, the
Service Controller must find out from
Systems Operations
Manager
why the machine has been on Demonstration for so
long or if the machine is a new machine the Service Controller is to release the transaction.
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The Inclusive Sales are also processed from the other
branches so therefore the transactions that go on a hold
must be checked and released at regular intervals.
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In the case that the Client does not
require the stock
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Delivery note is taken to Systems Operations Manager with reason
for GRN and transaction number.
• Stock gets GRN'd
• Delivery note is returned to
W/H Co-Ordinator.
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Document Retention
List
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