| 1. |
Once a major
machine has been set up in the workshops (with a toner) and wrapped,
the incident, which is now an Installation call on Service Now, is allocated
to the Engineer who is to do the installation, depending on the area or
suburb of the customer.
|
| 2. |
If no is supplied
with the Machine, the toner and paper will then be supplied by the consumable dept,
when the machine is installed.
|
| 3. |
The Engineer
will demonstrate the machine and show the client how to
replace the toner.
|
| 4. |
The Engineer
resolves the task (Machine and peripherals).
|
| 5. |
The Service
Controller is to make sure that all peripherals are
logged off against the call in order for the system to
charge for the installation for the relevant franchise at
the end of the month. Should the peripherals not be
linked to the main machine, the Parts Coordinator is to
phone the franchise to arrange for the peripherals to be
linked.
|