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The Meter reading clerk is given the Meter Reading Creation
Report, which is created by the AS400 on a monthly basis. This
report contains a list of all our machines in the area that has
Service Contracts.
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The Meter reading Clerk then requests the serial number and meter
reading and phones the client. At the same time the addresses,
telephone numbers and new contact persons can also be confirmed
and updated should the need arise.
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Should the Meter Reading Clerk not be able to contact the client
for some unknown reason, a Meter Reading problem call is
logged for the field engineer to investigate the reason. If the
machine’s contract has expired or the machine is
exceeding the maximum copy limit a sales representative is then
sent out to the client for upgrade.
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The readings are then captured per area onto the AS400 on a daily
basis before the due month end dates.
* Machines linked to Pro-act are
automatically captured on AS400.
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A dummy run is printed the day before the month end to make all
necessary changes and correct mistakes.
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6. |
Should a meter reading not move (Click over) for that particular
month, the Meter reading clerk will log a call
for a technician to go out and check the machine. |