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If a client wants to sign a service contract
the machine has to come to the Workshops for a full
service.
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A workshop incident is created and allocated to an
available Engineer who then checks the machine.
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Once the Engineer has checked the machine and logs off the job
card as awaiting Quote Acceptance with the relevant parts needed.
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Once the client accepts the quote, the
machine is repaired according to the quotation and logged
off. Should the client not accept, the machine is wrapped
up in the same condition that it arrived in and the job
card is logged off as quote not accepted.
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An invoice is generated and charged to the
client. The client agrees to, and signs the service
contract.
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The Technical Manager or Director determines the
pricing of the C.S.A.
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