A machine comes in to the workshop.

1.   The machine must be checked to ensure that it is a viable option for refurbishment, if so a thorough replacement parts list with costs to be completed and put on the machine.

2.   The machine to be wrapped and taken upstairs to the Sales Department.
  

3.   I don’t really want to put a timeframe to this but points 1 and 2 above should be done as soon as the machine arrives in the workshop. We don’t have space to leave machines lying around “un-actioned”.  

4.   Once the machine is sold and the salesperson has completed the installation form, the machine is to be taken downstairs, and the parts to be ordered overnight.

5.   When the parts arrive, they are replaced and the machine is serviced, quality checked & tested thoroughly and must be working 100% before it leaves the workshop. It must be signed off by the relevant Technician.

6.   The machine must then be sent for installation.

7.   Points 4, 5 and 6 must not take longer than two to three days.

We must be an effective team, if the machine cannot be serviced within these timeframes then a plan must be made afterhours.