RELOCATION POLICY

The standard form created by Nashua Ltd is used for this procedure.  The Relocation Form is changed and updated from time to time by Nashua Ltd.  Quote is filled out by the Technical Engineer and given to Service Controller to be faxed through to the relevant Franchise.  Upon acceptance machine will then be completed and ready for installation.
 

 

SENDING PARTY

 

RECEIVING PARTY

  1.  

Machine must produce a copy

  1.  

Quote parts at cost to sending party within the parts listed below (unless point 5)

  1.  

Machine must be clean.
 

a )

Drum / PCU (if inclusive)

  1.  

DRAIN MACHINE
 

b )

Hot Roller & pressure roller

a )

All toner
 

c )

Cleaning blade and brush

b )

All Developer
 

d )

Oil blade and oil pad

c )

Oil
 

e )

Transfer roller & belt

  1.  

Secure machine
 

f )

Cleaning roller

a )

Scanner
 

2.

Charge a Max 3hrs labour at current inter-Franchise rate.

b )

Tape Covers
 

3.

Parts to be quoted at the "pro- rata" basis as per Relocation Charges.

c )

Protect platen glass (cardboard on top).
 

4.

No developer or toner to be invoiced, this is part of DSR.

  1.  

ACCESSORIES AND DOCUMENTS
 

5.

Any problem encountered contact Service Manager / Director (i.e. machine)

a )

Test Sorter/ DF’s, etc before packing
 
  1.  

Sending party to supply order number or Confirmation of charges as above.

b )

A Copy of the relocation form or ERA to be sent on the packaging slip.
 

 

 

 

RELOCATION OF LASER FAX AND PRINTERS


 

 

 

 

 

SENDING PARTY

 

RECEIVING PARTY

 

 

 

 
  1.  

Test and check machine
 
  1.  

Same as copiers.

  1.  

Fax 2700L, 3700L, 4700L, remove OPC send separately

2.

Charge customer for new toner cartridge.
 
  1.  

Fax 2500L, 3000L, remove toner and close back hole on dev unit.
 

 a)

  If problem encountered with machine contact the Technical Director or the Director of sending Franchise.

  1.  

Laser printers (TI) remove toner.
 

 

 
  1.  

QMS printers remove dev + toner units wrap in plastic, send separately in same box. "Do not vacuum dev unit":
 

 

 
  1.  

Vacuum cleaning unit on all printers.

 

 

 
  1.  

Wrap machine, dev unit and OPC in plastic.
 

 

 

 

GENERAL

  • All sending parties to ensure good packaging." well supported by packaging material"
     
  • Packaging to indicate "top" and "fragile".
     
  • A TILT and SHOCK indicators to be used
     
  • Do not except liability if indicators show a problem has occurred rather let courier wait while further investigation on product is conducted, or sign NOT CHECKED and comment on receiving docket what you have observed.
     
  • Contact sending party re findings immediately so as new plan of action may be enforced.

Obsolescence or Old products there should be negotiation between receiving and sending party.

Document Retention List