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Delegated Staff: |
Warehouse Manager, Inclusive Sales
Support, Credit Controller & Systems Operations Manager. |
DESCRIPTION
• Toner request from customer
SRV Franchise
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• Input serial
number
• Input Meter
reading
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• NO holds
• System accepts order
• System creates an
invoice
• SRV Franchise
delivers toner
• Owner Franchise
automatically billed the FTP price + 9%
• IF Only account hold
• Accounts Department to
release
• System will only
continue with transactions once the account has been released
• SRV Franchise screen.
• displays a message: Owner Franchise to release.
• IF Only service hold
• Owner franchise
receives request
• Makes the decision to
approve or reject
• Owner franchise is
given the option to log a service call
• If they accept, the
invoice is created and the owner franchise automatically billed.
• OR the call is logged
and then the owner franchise is automatically billed
• SRV Franchise screen
• Displays a message: Owner franchise to release.
• What if transaction is on Service and Account hold?
• If both is released
then the transaction goes as normal
• If one of the two is
rejected, then the whole transaction is rejected
• A new transaction has
to be created.
• What happens if both are released?
• SRV Franchise screen
• Displays a message: Owner Franchise has released
• SRV Franchise to
release order as normal.
• Billing
• SRV Franchise Procedure
• Invoice automatically raised on the system with month
end run for the
inclusive consumables
• The invoice must be accompanied by
• All the POD's for that invoice.
• Documentation must be sent once per month to the owner
franchise.
• Documentation to be sent in one batch
• May be sent electronically or the paperwork
• Paperwork to be archived
• User laserfische or similar
• The owner franchise will be printed next to the account number
(3 alphanumerical Characters)
• Owner Franchise
• Will release payment on the receipt of all documentation.
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Document Retention
List
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