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MACHINE MOVEMENTS |
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Delegated Staff: |
Technical Engineer, Service Controller |
| MOVEMENT WITHIN OUR SERVICE AREA. |
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Should a client want to move his machine he
is to write a letter stating the physical address of the
machine and to where the machine is to be moved to? |
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The Service Controller issues the client
with a quotation for the movement. |
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Once the client has accepted and given an
order, a call is logged for the Engineer to go and strip
the machines peripherals making it easier for the
movement. |
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The machine is moved to the new address and
the call logged off with the service controller. |
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Once the call is logged off, the contract is
updated with the new address. |
| OWN MACHINE MOVEMENT OUTSIDE NTV/LIMPOPO
SERVICE AREA |
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Delegated Staff: |
Technical Engineer, Service Controller,
Credit Controller & Franchise Branch. |
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Should the client (On own Request) want to
relocate his machine to another Franchise Service Area;
they are to write a letter stating the physical address
of the machine and to where the machine is to be moved to. |
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The Service Controller will issue the client
with a quotation (Quote Courier Charges) for the movement. |
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If quote is accepted, the Engineer will
bring clients machine to the workshops for service (As
Per Sending Party Relocation Policy Procedure ) |
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The Service Controller will fax the client’s letter of new
address to the relevant Credit Controller ( Polokwane )
to enable her/him to fax us an ERA or Relocation Form for
the movement. The Credit Controller then changes the new
address & location/Suburb on AS400. |
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The machine is then relocated by the courier
to the nearest Franchise Branch, they are to test/Quote
& service machine ( As per the Receiving Party
Relocation Policy Procedure )
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| Document Retention List |