Deliveries Procedure

1.   The stores open at 07:30 for loading and dispatching vehicles into the areas only. All vehicles to be on the road before 08:30.  (Jesse)

2.   The stores then open to the company at 08:30 (phones will not be answered in the stores before 08:30). (All)

3.   All courier deliveries that are to arrive before 08:30 for dispatch on our vehicles must be communicated to the stores the day before.  (Consumable Sales)

4.   In all possible cases, plans must be made to collect the goods from the courier office the day before. (Consumable Sales)

5.   Any exceptions, for example a late delivery to the stores that could potentially delay the dispatch of our vehicles must be dealt with as an exception and a full explanation must be given to the Directors.  (All)

6.   An email distribution list to be created called “deliveries” (Bev / Jures)

7.   A full list of deliveries for the next day must be completed. These delivery schedules must and emailed to the “Deliveries distribution list” before close of business daily. ((Jesse)

8.   A full list of all Undelivered items or Uncollected items (cheques/payments) must be communicated daily via the “Deliveries distribution list” with full explanation. (Tanita, Diane)

9.   Regarding point 8. - relevant communication to the customer to take place immediately as well as an alternative plan to deliver to the customer using Sales /Technical teams (Consumable Sales)

10. If there are few deliveries of little value, Directors only can decide whether it is worth changing the delivery’s for that specific day. (Jesse to communicate this to Directors as and when)

11.  2 x Drivers to receive 2 pairs of Jeans and 3 Nashua Shirts each. (Diane, Jesse to communicate sizes to Auguste)

12.  Drivers require a certain work standard – Calling the office when can’t collect payments / can’t find customers etc. They must all be reachable by Cell Phone. Their cell numbers to be on their delivery schedules as per point No. 7 (Jesse)

       All staff to treat each other with respect. It does get “hot in the kitchen” from time to time, but we are all on the same side. Any disrespectful conversations to be brought to the attention of the Directors and Management immediately. Recording to be taken. (All)