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The Field Engineer notifies the Service
Controller as to why he requires a loan machine.
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Should the Engineer not be able to repair
the machine or clients machine is on awaiting spares and
their machine is not working due to the spares needed, a
loan machine will be required to be booked out to the
client.
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The Engineer then fills in a
Loan Machine
installation Form, and gives this to the Service
Controller who books out the machine. A delivery docket
is printed and attached to the form, which the client
must then sign once the loan machine has been delivered.
If necessary the client’s machine will then
be brought into the workshops for repairs.
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When the client’s machine is
repaired the engineer is to take the signed loan machine
installation form back to the client so that they can
sign and bring the loan machine back to the workshops.
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The paperwork is given back to the Service
Controller who then GRN’s the loan machine
back into stock.
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The loan machine is tested, cleaned and
wrapped together with a
Loan Machine Form and stored with
the rest of the loan machines.
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Should the Service Controller not be
available, the Branch Manager will book out
the machines.
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